Customer Support Representative

Recruiter Team Kcs
Job Overview

Job Title:  Customer Support Representative

Location: Bangalore

 Qualification:

  • Educated to High School level
  • A computing/gaming related degree would be an advantage

 Experience:

  • Desired customer support/service experience
  • Experience providing customer support by voice, email and chat
  • Experience in providing support in a gaming or technical background
  • Experience in troubleshooting to solve problems

Skills Required:

  • Strong analytical skills
  • Ability to multi-task and prioritize own workload
  • Ability to meet and exceed agreed targets
  • Excellent team-working skills
  • Strong written and verbal communication skills
  • Strong IT skills and knowledge of Microsoft Office
  • Ability to work under pressure
  • Flexible attitude

 Job Profile/Responsibilities:

  • Manage all contacts with customers to required quality standard
  • Handle the required number of contacts to ensure team meet client expectations
  • Troubleshooting and researching technical and gaming issues
  • Keep product knowledge up to date for all client products
  • Escalate cases to manager or client to achieve timely resolution
  • Share knowledge and best practise with the team

 

Job Detail
  • Career LevelExecutive
  • GenderBoth
  • QualificationBachelor Degree
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